Shipping policy

ZERELUNE

Shipping Policy

Last Updated: May 2026

Thank you for shopping with Zerelune. We are committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below before placing your order.

1. Order Processing Time

All orders are processed within 3 to 4 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

You will receive an email confirmation with your order details once your purchase is placed. A second notification with your tracking information will be sent once your order has shipped.

2. Shipping & Delivery Timeframes

We currently ship within the United States only. Below is an overview of our estimated delivery timeframes:

Processing Time: 3–4 business days
Shipping Time: Approximately 8 business days after dispatch
Estimated Total Delivery Time: 11–13 business days from the date of purchase

Please note that these are estimated timeframes. Actual delivery times may vary depending on your location and carrier delays. Zerelune is not responsible for delays caused by weather, natural events, or circumstances beyond our control.

3. Shipping Carrier

Zerelune fulfills orders through Zendrop, a trusted fulfillment partner. Your order may be shipped via various domestic carriers depending on your location. A tracking number will be provided so you can monitor your shipment at all times.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website.

If you have not received a tracking number within 5 business days of placing your order, please contact us at the email address listed below.

5. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with our fulfillment partner to investigate the issue and arrange a replacement or resolution as appropriate.

To help us resolve your issue quickly, please have your order number and tracking information ready when you reach out.

6. Incorrect Shipping Address

Please double-check your shipping address before completing your purchase. Zerelune is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error after placing your order, please contact us immediately. We will do our best to make corrections before the order is dispatched, but we cannot guarantee changes once processing has begun.